We understand that sometimes an item just isn't quite right for your space. You can apply for an exchange or refund within 30 days of your order being delivered provided the item is in its original packaging and in the same condition that you received it. Please note exchanges and refunds are not available for sale items; full priced items discounted by a promotion or discount code are eligible for exchange or refund. Please reach out to hello@elnaandavil-living.com to apply for an exchange or refund.

Unfortunately not. We can't accept change of mind returns on items that have been used or washed. However we would still like to help any way we can. Email us at hello@elnaandavil-living.com

Yes, for unused and unwashed items we will provide free return postage. Simply reach out to us via email to initiate your return and we will send through a return label. Print out the label and drop it off at your post office . If it's a hassle to print the label, AusPost can print it for you, just show the label on your phone at the post office.

After your items arrive at our warehouse, we will review each item to make sure it meets our returns policy of unused and in it's original condition. Refunds and Exchanges will be processed within 10 business days after reaching our warehouse. Please let us know if you require your Exchange earlier than this and we can organise this for you. If you have any questions or are experiencing a delay, please email hello@elnaandavil-living.com

Absolutely! When emailing the team please specify whether you are after an exchange or refund.

Each product is carefully handmade by the Elna & Avil team and whilst we do carry stock on hand, there may be times where your product is made upon order. We endeavour to dispatch orders within three business days of purchase, however this timeframe may differ for larger order. If your order is urgent, please contact the team via chat or at hello@elnaandavil-living.com prior to ordering to ensure we can fulfil your order in the required timeframe.

Free shipping is available on domestic orders over $100.

Domestic: For standard delivery to most metro locations and some rural locations, Australia Post, Aramex or Couriers Please will deliver your order. For express delivery or delivery to most rural locations, Australia Post will deliver your order. International: International orders will be delivered by Australia Post delivery partners.

If your order has not yet dispatched, please email hello@elnaandavil-living.com to change your delivery details. If your order has already been dispatched, we are unable to change details. We suggest reaching out to the delivery provider to try and update your details.

Delivery timeframes vary based on the delivery partner. Please refer to your dispatch confirmation for estimated delivery times. Elna & Avil is not responsible for any delays in delivery from the delivery partner.

If you would like to organise for click and collect from our Sydney studio please reach out via chat or email us at hello@elnaandavil-living.com

We accept payment via PayPal, Apple Pay, Google Pay, Afterpay, Klarna, or credit card using Visa, Mastercard or Amex.

Our products are handmade by our team in Sydney. All supplies are thoughtfully sourced from global suppliers with quality working conditions.

We know how hard it can be to find the perfect cushion online. Please reach out to the team at hello@elnaandavil-living.com to organise fabric swatches.

We currently sell our cushion covers without an insert. If you are looking for inserts, we recommend using duck feather inserts to achieve a fuller more fluffy look.